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Commercial Experience Executive (19-Jun-2017)
Commercial Department, Karachi, Sukkur Apply By Jun 22, 2017
Job Description (total positions: 2, posted on: Jun 19, 2017)

  • Handle operational activities over experience center service & sale counters.

  • Welcome, guide and manage each walk-in customers when in the role of Floor Greeter.

  • Manage walk-in customers according to the assigned counter or assigned role.

  • Explain various Jazz tariffs to the customers and sell prepaid/ postpaid connections at front line customer services

  • Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company.

  • Take ownership and ensure timely resolution of customer complaints.

  • Coordinate and follow-up with multiple stake holders for issue resolution.

  • Understand and implement the customer care policies & procedures in practice and spirit.

  • Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company.

  • Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention.

Essential Skills:

  • Soft skills, Sales and Analytical

Desirable Skills:

  • Technically sound and digital savvy

Job Detail
Job TypeFull Time/Permanent ( First Shift (Day) )
Gender No Preference
Minimum Education Bachelors
Career Level Experienced Professional
Required Experience1 Year - 2 Years