As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development.
Our team & you
To continue and change the lives of our 55 million customers. We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products.
Meet with the C&RA team to understand the strategy of the function in line with CEO strategy and company road map.
Meet with internal stakeholders in Finance, Customer Care, Legal and Technology.
Meet with external stakeholders like Pakistan Telecommunication Authority, Link Direct International (LDI) and Cellular Mobile Operators(CMO).
Will start coordinating with Regulatory bodies for efficient conduct of QoS surveys, Quality of Service assurance and Network Interference complaints.
Will start effectively Managing & having resolution of consumer complaints received from Consumer Protection Directorate, PTA HQ (on CMS portal as well as through E-mails and letters).
Handle all regulatory matters related to sale of SIMs and Customers’ documentation.
Within 60 days, you will:
Be able to managing Jazz Licensing Affairs function in line with PTA SOPs and VEON guidelines
Be able to manager all regulatory compliance issues pertaining to mobile and fixed line business of PMCL, LINKdotNET Telecom and LINKdotNET Pakistan.
Be responsible to ensure fulfillment of all Licensing Obligations, including but not limited to:
o Rollout and QoS obligations.
o Coordinate with internal/external stakeholders to ensure expeditious resolution of external interference issues in Jazz spectrum.
o Resolution of consumer complaints received through PTA under Consumer Protection Regulations.
o Ensure timely submission of all reporting requirements as per the formats given by PTA.
o Swiftly handle all regulatory matters related to sale of SIMs and Customers’ documentation.
o Ensure timely payment of all Annual Regulatory Dues.
Able to manage all matters related to Grey Telephony (MSISDN blocking & restoration in coordination with PTA Enforcement Division and PMCL RA&FM department)
Able to manage and implement PTA's criteria for observing Heavy Callers on our network in the context of Grey Telephony and ensure submission of Heavy Callers’ Data to Vigilance Directorate on regular basis.
Ensure execution and timely blocking/ restoration of Websites as per PTA instructions.
Manage the implementation of PTA allocated short codes in PMCL Network and reconciliation/identification of all commercial short codes of PMCL in line with PTA‘s audit process for Annual Numbering Return.
Manage the coordination with PTA for whitelisting of IPs (video conference, Call Centers and EVPN registration) of corporate customers.
Within 90 days to onwards you will:
Ensuring through Technical teams that QoS standard /KPI’s are met in accordance with license obligations, conditions.
Liaison with PTA/FAB for removal of Jammers to ensure QoS is in accordance with license obligations and applicable regulations.
Liaison with Jazz Technology Team, PTA and FAB to ensure timely approval of BTS site/Microwave links.
Coordinate with PTA and internal teams to ensure network closure as per GoP requirements.
Establish and maintain positive relationship with relevant authorities and industry.
Support all regulatory audits to ensure that PTA’s standards on products/processes are met.
Assist internal teams over PTA’s audits to safeguard Jazz business interests and ensure compliance is submitted within timeline communicated from PTA.
Accomplish special regulatory projects as assigned by Line Manager from time to time
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who has a Telecom background especially in the licensing and regulatory affairs domain.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Regulatory domain of what is right—even if it comes to conflict/disagreement with CEO—with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
A bit about us
Regulatory & Interconnect Affairs Department is the custodian of all communication license issued to Pakistan Mobile Communications Limited and is responsible for the compliance of these licenses in accordance with the Act, Rules and Regulations. This department comprises of three sub-functions naming:
· Licensing Affairs: Function is mainly responsible for the compliance of all licenses. Licensing affairs team is also responsible for all regulatory payments, Merger compliance, approvals of new packages, Quality of Service audits and resolution of customer complaints within defined timelines.
· Regulatory Affairs: Function is responsible to work on consultation processes of new telecom rules, regulations, frameworks and policies with the objective of meeting Jazz business needs. Team is responsible to lead regulatory strategic projects like, new/renew of licenses, approval of new products, services and BTS sites from relevant Regulatory bodies. Liaison and bidding on Universal Service Fund subsidy projects comes under the domain of regulatory affairs team as well.
· Interconnect Affairs: Function is managing commercial arrangements and relationships for national and international gateways, to ensure competitive interconnection availability. The domain is also responsible for Interfacing with the Interconnect billing and settlements team to ensure all rates are invoiced and settled correctly within defined timelines.
The structure of the team you will join is:
A three (03) member’s team.
The main priority of the team as a whole is:
To manage the Regulatory and Licensing Affairs domain
Essential skills must have:
Knowledge of telecom networks.
Well versed with PTA Regulations and SOPs.
Good communication & presentation skills
Proactive & self-driven
Possess good negotiation skills
Desired skills must have:
Excellent analytical and problem solving skills